Customer Service

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***rebates are only valid when purchased at FULL purchase price or approved prior by management**** ***We reserve the right to upgraded/newer version automatically at our discretion.

Our normal hours of operation are Monday – Friday, 10:00 am – 6:00 pm EST. You can reach us at 800.844.0962.

Rapid Exchanges
  • Essentially placing an entirely NEW order, you would be charged in FULL
  • Once we receive the returned merchandise, we will then issue a credit on initial order
Regular Exchanges
  • You will be issued an RA (return authorization) #.
  • When we receive the item back we will then charge / refund the difference

For all returns/exchanges please call Customer Service, or email:

If this is a shipping error, we will re-ship the correct item to you on our account.

If you have mis-ordered the incorrect item, you will be responsible for all shipping charges.

If an item is defective, please call the manufacturer directly for an RA/exchange.

If an item is damaged, please email with your order # and shipment tracking #, and be sure to cc: on your first correspondence.

Please note, all returns will be administered shipping charges and restocking fees, unless otherwise indicated on our Customer Service Policies page.

Any questions, please call 800.844.0962.

159 Paris Ave, Northvale, NJ 07647
800.844.0962 Call us